Moorevape Limited  Terms & Conditions


These terms and conditions regulate the Agreement between “you” the customer and Moorevape Limited .

By placing an order with Moorevape Limited  you are offering to purchase the goods detailed within that order, which Moorevape Limited may or may not accept at their sole discretion.

If an order is not accepted, Moorevape Limited  will send you an e-mail.

You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

To make sure that your credit, debit or charge card is not being used without your consent, we will confirm name, address and other personal information, supplied by you during or after the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, Moorevape will have right to rescind and upon their choice to do so, the order will be cancelled.

If there are any changes to the details supplied by you, it is your responsibility to tell Moorevape Limited as soon as possible.

Your statutory rights are not affected by these terms and conditions.

2,   Liability.

We attempt to ensure that the information available on the web site at any one time is accurate. However, Moorevape Limited assumes no duty to update such information and cannot guarantee that it will be fault-free.

Moorevape Limited  does not accept liability (except as set out below) for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions and price of listed goods and products at any time. Moorevape Limited  will, however, do its best to correct any errors and omissions as quickly as practicable after being notified of them.

Moorevape Limited  does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive properties.Moorevape Limited  will only be liable for loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product purchased in respect of any claim.

The liability section applies only to the extent permitted by law and does not affect your statutory rights.

 3, Use of site content.

The copyright, design rights and artwork on the web site belong to Moorevape Limited. All other intellectual property rights are reserved. This web site is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this web site. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

Unfortunately, because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described. Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available. Product imagery is sometimes displayed in an aesthetic manner  and may not necessarily be in conformance with the approved use of such products.

The colours and dimensions of the products portrayed on the site are merely there as a guide. We at Moorevape Limited strive to portray the products as best we can to the actual colour ways, but we have no control over your personal computer and its settings. Some products incorporate natural materials (e.g. wood, leather, etc.) which may also vary slightly. Therefore colours of products may vary slightly ‘in the flesh’ from the colour that is portrayed on the site.

4,  Links.

Moorevape Limited assumes no liability for the contents of any other web sites to which the Moorevape Limited  web site has links and shall not be held responsible for any loss or damage caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyperlinked sites. Moorevape  Limited may not have control of such web sites. The inclusions of any hyperlinks to such other web sites does not mean that Moorevape Limited  endorses the material on such web sites or has any association with the owner there of .

5, Privacy Policy.

Moorevape Limited takes the privacy of its customers seriously and is committed to the following policy:

6, The information you provide.

In using the Moorevape Limited web site you will be asked at various stages to provide us with information about yourself, about the person for whom you are purchasing a gift and your financial details needed to process payment for the goods you order. This will predominantly take place in the ‘check out’ procedure. The only information collated will be that to allow Moorevape Limited to process your order. You will also be asked for information about yourself when you are registering. This information will be collated in an online form

We do not sell, trade, or rent your personal information to third parties.

 7, What we use the information for.

The information you provide to us at moorevape Limited is used so that you the customer can receive their goods, verify your identity and send you marketing materials / discount codes. We believe that our web site is innovative and is designed to offer our customers the following services:

8, Discount codesMoorevape Limited reserve the right to send you email offers and voucher codes as normal and reasonable business practice, but will not pass your details to a third party. All information will be relevant to your original purchases.

We also use your information to process your order; giving delivery details to our suppliers and processing payment through our secure banking facility.

If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact our email address at

Please note that we at moorevape have the ability to keep any data that you provide on this website, even if you do not complete your transaction. Such contact details and data may be used to contact you to enquire why you did not complete your transaction and improve our online operations.

9, Consent.

By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Moorevape in the way as set out in this policy.

By providing Moorevape Limited with your email and postal address you consent to receive communication from us about our latest products and special offers, which we think maybe of interest to you. The information may also be used to notify you of products and services of carefully selected third parties, which we think may be of interest to you.

10, Age Restriction.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Moorevape Limited only sells to adults, 18 years or older. If you are under 18, Moorevape Limited  and its affiliates will refuse service, end all of your accounts, remove or edit content, or cancel orders immediately.

 11, Moorevape Limited  Returns Policy

All Moorevape Limited  products are manufactured to the highest possible standards and using the latest available technologies. We are therefore confident that your Moorevape Limited  electronic cigarette will be received without faults.

However, should any mechanical part of your Moorevape order be faulty in any way, please send it back to us within 28 days of your receipt, including all parts, instructions, accessories and packaging. Our Technical Department will inspect the product on receipt to confirm the fault and we will then offer you  a new replacement (where we will meet the new delivery cost on your behalf).  Please note that coils (atomisers) are not covered by warranty due to the nature of the product.

Important Note:

 Batteries and Atomisers are ‘consumable’ goods.  

This means that they will always need replacement over time. 

To return your Moorevape Limited  product  or any part of your Moorevape Limited  order, please notify us of the fault  by  emailing  full details  to we shall email your the address to return the goods to. and we shall look at the faulty products and if they are found to be faulty and not have been mis-used in any way you shall be offered a replacement or full refund including full postage cost .

Shipping, availability, Refunds and Returns Free postage & packaging for products are only available for residents in United Kingdom . Customers in European & International locations will incur added shipping costs.

 12,Descriptions. The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as correct as possible but cannot be held responsible for minor differences.

 13,Jurisdiction This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which Moorevape Limited and the customer hereby submit.

14, Liability.

Liability To the extent allowed by the law, Moorevape Limited  shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances: for losses that were not foreseeable to both parties when the contract was made for losses that were not caused by any breach on the part of Moorevape Limited  or their suppliers for business losses and/or losses to non consumers. All so you the consumer agree that any product you buy off this site you do at your own risk and will not hold moorevape responsible from any side effects or damage to property or your self that you might occur

 Please note our e-juice at moorevape Limited  has nicotine which is a poison and an addictive substance so you buy these products at your own risk .If you are not already a smoker or are pregnant please do not buy off our website .


Payment is due before goods are despatched Moorevape Limited  reserves the right to with hold supplies and to suspend any further deliveries in the event that payment is overdue.


Prices quoted are in pounds sterling and are inclusive of VAT. Prices are subject to alteration by Moorevape Limited  without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of despatch. Delivery charges are additional where appropriate.

17, Cancellations.

All consumers have the right to cancel their order prior to dispatch and for 14 working days after delivery If the order is canceled after dispatch, A refund will only be issued on return of the items, unopened and in original packaging, and in the condition they were sent out in, however a refund will not be made on any postage.

18, Quality. All goods are warrantied on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.-

17,Statutory Rights .

These terms and conditions do not affect your statutory rights as a consumer.

18, Time to process and despatch orders.

Orders received by us before 3pm (GMT) during working days will normally be dispatched within 48 hours but please allow 2-5 days until delivery. Working days are Mondays to Fridays except public holidays.